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Braintree Launches "Commonwealth Connect"

Braintree Will Use Commonwealth Connect to Improve Quality of Life and Encourage Greater Civic Participation

Braintree, MA 5/1/17 – Today, the Town of Braintree announces a new program that will allow residents to report quality-of-life issues and request Braintree services through an online and mobile interface. Powered by SeeClickFix, the place-based reporting Commonwealth Connect platform allows residents to document neighborhood concerns and improvements alike, ranging from litter and flooding to damaged sidewalks and malfunctioning traffic signals. 

“This type of program will make us a better and more responsive government. Our goal is to continue the outreach and solicit resident concerns and input.” – Mayor Joseph C. Sullivan. 

With the online and mobile reporting platform, residents can report quality-of-life concerns through service request categories via the Town of Braintree’s website, the Commonwealth Connect mobile application (iPhone, Android), Braintree’s Facebook Page (facebook.com/braintreemayor), and SeeClickFix.com. When submitting issues via mobile app, for example, residents can provide locational, descriptive, and photographic information as they see the issue in real time. Once the resident submits an issue, the reporter, Town of Braintree, and anyone ‘watching’ the area will receive an alert. The Town of Braintree can then acknowledge the service request, route it to the proper department, and update the request—and residents following the issue—once it’s been resolved. 

The partnership allows residents to report community issues, as well as view, comment on, and vote to fix problems submitted by their neighbors. Citizens can even create their own “watch areas” to receive notifications about all issues reported in their community, enabling them to follow the progress of all service requests---not just the ones they report.  

Reports can be submitted and tracked from the Town of Braintree website directly at www.braintreema.gov/connect where residents will also find links to download the mobile applications. 

About Commonwealth Connect and SeeClickFix

Launched in 2008, SeeClickFix allows citizens anywhere in the world to report and monitor non-emergency community issues, ranging from potholes and planted trees to garbage and graffiti. Through web and mobile applications, as well as embeddable widgets, SeeClickFix empowers citizens, community groups, media organizations, and governments to work together to improve neighborhoods. It is the most widely distributed citizen-reporting tool in the country, having recently surpassed 1 million fixed issues.  

In 2012, the Commonwealth of Massachusetts initiated a grant program to launch the platform, powered by SeeClickFix and titled Commonwealth Connect, to communities throughout the state. 

 
 
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